The Paddock Inc
We know that the right equipment really does make a difference, and we have a great staff to help you make the right choices.
Customer Service: 860-464-1559
Return & Refund Policy...
The Paddock Inc - Customer Satisfaction Guarantee
We stand behind the quality of our products.
Many of our manufacturers offer generous replacement policies, we suggest you
consult your product warranty and contact the company, we will be helpful in any
In Store Purchases: If you are not satisfied with
your purchase, simply return it and we will gladly offer an exchange or return
on any item for store credit only.*Internet/Web purchases:
We are proud to offer only the highest quality products with
exceptional customer service.
Most items can be returned by mail, with original proof of purchase, within 30 days of purchase.
Saddles subject to restocking fee.
The following items are not eligible for return:
Securely pack the merchandise and ship to The Paddock Inc. via US Postal Service or UPS and remember to insure your package.
- Close Out/Discontinued/Special Sale Items
- Custom or Special Order saddles
- Embroidered or Engraved items
- Custom special order items
- Electronic Media (DVD/CD)
We'll process your return within 7-10 days of receipt, though it will
take longer to appear on your statement. If you provided an email
address, we'll notify you via email when your exchange/return has been
received and processed.
Please send your returns to:
The Paddock Inc
55 Rose Hill Road
Ledyard, CT 06339
Defective merchandise accepted within 10 days of purchase.
*We cannot accept personalized, custom items or underwear for return.